Our Policies
Shipping Policy

Shipping Details

All products will be delivered via national courier NINJA VAN @ POS LAJU MALAYSIA. NINJA VAN @ POS LAJU MALAYSIA is a next day delivery service and it has the widest courier network in Malaysia. Products will be handed out to NINJA VAN @ POS LAJU MALAYSIA on Monday until Friday (excluding Public Holidays).

Tracking number will be provided through email once we have shipped out your order. If you have not received your order within 3 working days, please contact via whatsapp +60172804742 for delivery confirmation. However, customer are encouraged to check individual delivery status via www.ninjavan.co/en-my @ www.poslaju.com.my/track-trace-v2 for precise feedback.

Postage charges
a. Domestic Delivery (Peninsular Malaysia)
Free postage for Peninsular Malaysia.

b. Domestic Delivery (East Malaysia : Sabah and Sarawak)
Postage fees for East Malaysia are as per below:

  • 1kg item: RM15
  • 2kg item: RM25
  • 3kg item: RM35
  • 4kg & more: add RM10 per/kg

c. International Delivery (Singapore)
Postage fees for international delivery are as per below:

  • 1kg item: RM50
  • 2kg item: RM60
  • 3kg item: RM70
  • 4kg & more: add RM10 per/kg

*Please communicate separately with our team via whatsapp +60172804742 for international purchase of more than 10kg.

Return Policy

All sold goods are none-returnable but exchange-able. 

Items that are in an unwashed, unaltered, unbroken tag and unworn condition, exchange will be accepted if the items are returned within 7 days of receipt (for both local and international orders). Additional shipping cost for the return and re-delivery will be borne by the customer.

However, customers are advised to notify us via whatsapp (+60172804742) by quoting the order number and the product issue details.

Privacy Policies

Collected Information 
We collect information that is needed for the registration procedure at our website. The information that we collected are voluntarily submitted by the customers to us.

Personal Identification details
Your personal identification details are used to process your order, customised your profile information, update your status of online shopping and also to update you with our latest news, promotion and events.

Confidentially 
Your personal information such as bank account numbers will be kept secret and confidential with us. All data transferred shall be encrypted to prevent your financial information to be intercepted by irresponsible parties. We shall never share any of your personal contents.

Security 
We will apply appropriate security application in order to prevent the leaking customer’s personal identification details from third parties, illegal disclosure and hackers. However, kindly bear in mind that information transmitted through internet is not 100% guaranteed safe and secure.